Privacy & Cookies

What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); comments, feedback, product reviews, recommendations, and personal profile.

Calls may be recorded for training and quality control purposes.

How do you collect information?

When you conduct any form of communication on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Call logs will be stored on a password protected internal database and cleared every three months unless needed for quality control purposes.

Why do you collect such personal information?

• We collect such Non-personal and Personal Information for the following purposes:
• To provide and operate the Services;
• To provide our Users with ongoing customer assistance and technical support;
• To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
• To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

There is no payment facility online and we will not process any card transactions over the telephone. All direct payments taken on-site are offered by Card Saver & AIB Merchant Services and are used by our company which adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.​

How do you communicate with your site visitors?

We may contact you to notify you regarding any work or services we have undertaken for you, to troubleshoot problems with your query, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.​

How do you use cookies and other tracking tools?

Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site..

In accordance with the GDPR, we must inform you that we are using cookies on our site. These are the types of cookies used on our site.

Cookies are implemented in every site built by Wix. Take a look at the table below to view which cookies Wix implements on Wix sites:

Example: Cookie name - Life span -Purpose
svSession - Permanent - Creates activities and BI
hs - Session - Security
incap_ses_${Proxy-ID}_${Site-ID} - Session - Security
incap_visid_${Proxy-ID}_${Site-ID} - Session - Security
nlbi_{ID} - Persistent cookie - Security
XSRF-TOKEN - Persistent cookie - Security
smSession - Two weeks - Identify logged in site members

How can your site visitors' withdraw their consent?
If you don’t want us to process your data anymore, please contact us at Bike Treads or send us mail to: biketreads@aol.com

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at Bike Treads or send us mail to: info@biketreads.co.uk